FAQ on out-of-court claim support
Answers on engagement, fees, third-party motor claims, documents and the limits of out-of-court claim support.
Can I engage you if my policy was not arranged through your office?
Yes. Stand-alone advice or out-of-court claim support can be agreed separately.
Which documents are required?
Depending on the case: accident report, photographs, policies, previous notifications, expert reports, estimates, invoices, medical records and complete correspondence.
How is the fee agreed?
Scope and fee are agreed transparently and in writing before work starts. Effort depends on complexity and current status.
Do you handle court enforcement?
No. Court representation and lawyer-only legal services are outside the offer. A lawyer is recommended when required.
What about deadlines?
All known deadlines and correspondence must be provided immediately and completely. Review is possible only on the available information.
Can the opposing insurer request an inspection?
The insurer regularly needs information to establish the event and amount of loss. The form of inspection is coordinated in the specific case.
Which motor claim items are considered?
Depending on the facts, vehicle damage, towing and storage, damaged equipment, personal injury and other evidenced items may be relevant. Not every item applies in every case.
How long does handling take?
This depends on liability, documents, reports, repair route, personal injury and response times.